SHIPPING
When will my order Ship?
Orders are typically processed and shipped within 1–3 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow your package along the way.
How long does shipping take?
Standard shipping typically takes 3–7 business days after your order has been processed. Delivery times may vary depending on your location, carrier delays, holidays, or other circumstances outside of our control.
RETURNS
What is your Return Policy?
We accept return requests within 30 days of receiving your order. Items must be unworn, unused, in their original condition and packaging, with tags attached and proof of purchase. Sale items, gift cards, personalized items, and certain personal care products are not eligible for return.
To begin a return, please contact us at Support@shoplemondrop.com or submit a return request through your customer account. Please request your return before sending anything back so we can provide the proper instructions and return shipping label.
Do you offer exchanges?
We do not process direct exchanges at this time. The quickest way to get a different size, color, or item is to return your original purchase and place a new order once your return has been accepted.
When will I receive my Refund?
Once we receive and inspect your return, we’ll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at Support@shoplemondrop.com.
ORDERS & SHOPPING
Are sale items returnable?
- No. All Sale items are final and are not eligible for return or refund.
Will sold-out items be restocked?
- Some of our most-loved styles may be restocked, while others are available only in limited quantities. Check back often for restocks and new arrivals.
How can I track my order?
- Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your package along the way.
Can I change or cancel my order?
We begin processing orders as quickly as possible, so changes or cancellations cannot always be guaranteed. If you need to make a change, please contact us at Support@shoplemondrop.com as soon as possible and we’ll do our best to help.
How do I know what size to order?
Sizing can vary by style and brand, so we recommend checking the sizing information provided on each product page before ordering. If you’re unsure, feel free to contact us and we’ll be happy to help with fit questions.
What if my item arrives damaged or I receive the wrong item?
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at Support@shoplemondrop.com so we can evaluate the issue and make it right.